Business Relationship Officer at Unified Payment Services (UP)

UP, also known as Unified Payment Services Limited is Nigeria’s first Payments & Financial Technology firm established in 1997 by a group of foremost Nigerian banks. UP® functions as a communal infrastructure for the banking community in Nigeria and Payments Service Provider inside and outside Nigeria, with a dream to be the most desired e-payment service provider in Africa.

Consistent with their growth strategy driven by their various innovative products and ownership of various technologies, they look to hire talented people who are looking for a long term career with their organization for a length of time not less than 5 years for the following positions below.

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Job Title: Business Relationship Officer

Location: Lagos


  • Win new businesses from clients and manage the relationship with clients to grow the existing business
  • Resolve or treat customer’s issues/requests promptly.
  • Work with head of the business unit to develop/upsell existing business to clients, and identify and pursue new business opportunities for Unified Products and services
  • Collation of tasks from internal and external Call Notes/Meetings
  • Follow up to deliver on commitments made to clients at meetings, using Call Notes as a guide
  • Ensure timely resolution of clients’ complaints/requests
  • Manage efficient receivable circle with clients
  • Provide clients with required reports on a timely basis
  • Work with project office on delivery of business enabling projects
  • Manage a team of merchants support officers


  • Minimum of 2nd class upper in Social Sciences
  • Experience: Not more than 4 years post NYSC experience


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  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Good teamwork player
  • Good sales and negotiation skills
  • Good analytical skills
  • Strong attention to details
  • Presentation skills
  • Creativity


  • Technical knowledge in selling service-oriented products/solution
  • Very good knowledge of Payments industry

Application Closing Date
Not Specified.

How to Apply

Interested and suitably qualified individuals should forward their CV to [email protected] and state the position applied for in the subject of the email.

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